Kevin_

Game Expert

Comments

  • Hi @donGboy and welcome to the Community! I am sorry to hear that you are unable to access the store. Would you be so kind as to let me know more details about the trouble you are facing? Can you share a screenshot of what you are able to see?
    in Why can't my candy crush access goggle play store Comment by Kevin_ May 22
  • Hi @NHKat and I am sorry to hear that you are not seeing your Weekly contest feature. Please note that some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you…
    in No weekly contest for 2 days now. How to recover without uninstalling? Comment by Kevin_ May 22
  • Hi @elfredab, have you been able to follow Pummy's recommendation and contacted Google for more help?
    in Help with coupon Comment by Kevin_ May 22
  • Hi @MrsDA20223 and welcome to the Community! I am sorry to hear that not all your lives were added to your total. Please note that not all the messages in your inbox are lives that your friends sent you. In some cases, the messages are friends requesting you to send them a life. For this reason, for example, if you accept…
    in Lives Comment by Kevin_ May 22
  • https://community.king.com/en/candy-crush-saga/discussion/498577/candy-crush-keeps-logging-me-out-of-the-game Hi @stieli and welcome to the Community! I am sorry to hear that you are having to constantly reconnect. Do you by any chance play on an Apple device and Facebook connected? If so, this is related to the App…
    in 'Candy Crush' keeps logging me out of the game. Comment by Kevin_ May 22
  • Hi @Luscious26 and welcome to the Community! I am sorry to hear that you are having trouble adding friends and connecting with Facebook. Would you be so kind as to let me know what issues your friends face to accept your request or even send you one? As it should be possible with the invite button. Regarding being unable…
    in Adding friends Comment by Kevin_ May 22
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3327282#Comment_3327282 Hi, thanks for the information. In this case I requested for a video so that our team can investigate the issue at hand, I understand about the screenshots and timestamps but with a freezing issue it helps better visualize and follow…
    in Game freezes after 2 free lives Comment by Kevin_ May 22
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3326848#Comment_3326848 Thanks for the information. In order to follow up on this issue with our team it would be really helpful if you could you please provide us with a video of the issue happening. I understand it can be tricky sending it here through the…
    in Game freezes after 2 free lives Comment by Kevin_ May 17
  • Hi @Pendulo, I am sorry to hear that you are having trouble with level 6560 and rescuing the pets. Could you please follow these steps to make sure that nothing is wrong or broken in your game that might be affecting the level: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…
    in nivel 6560, ?? Comment by Kevin_ May 16
  • Hi @AbbyMay and welcome to the Community! What rewards are you referring to, have you perhaps completed a challenge which included completing this level? Could you be referring to a badge? Keep in mind that completing levels on its own do not grant rewards but instead link to a challenge.
    in I did not get rewards for my level 2500 Comment by Kevin_ May 16
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