Kevin_

Game Expert

Comments

  • Hi @ibtess1960, I am sorry to hear that you can not access the Bake a cake feature. Please note that the game studio usually run test with this feature that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are unable to access the feature at the moment.…
    in Why isn't the game the cake not open ing for me? Comment by Kevin_ May 1
  • Hi, @3834105712, I am sorry to hear that you have not received your rewards. We will be happy to get you going with this setback but could you please Contact Support directly so that we can best support you. 
    in About refunds Comment by Kevin_ May 1
  • Hi, thank you for the reports. We want to inform you that we are currently experiencing issues with the progression and scoring of the Rocket Rush challenge. Our team is aware of this and working hard to resolve as soon as possible. We apologize for any incovenience and we really appreciate your patience and understanding.…
    in Rocket Rush not counting striped candies (✅ Fixed in Latest Version) Comment by Kevin_ May 1
  • Hi @Fantasio1 , sorry taking long to get back to you, I appreciate your question as I understand that you prepared yourself and were ready to take participation in the tournament. Please note that not all players will have access to every event. We always try to include as many players as possible, but sometimes, events…
    in Human help with candy crush Comment by Kevin_ April 29
  • Hi @NonnieRichard I am sorry to hear you are having trouble with level 1337. What trouble are you exactly facing?
    in 1337 Comment by Kevin_ April 25
  • Hi @Lagartija21, I am sorry to hear that you have lost your progress. Do not worry as we have prepared this article to help you with this New phone or tablet? Learn how to move your progress! Hope this helps!
    in Nievel Comment by Kevin_ April 25
  • Hi @cassie3, I understand that would like that those levels from the pink door would count toward your score as you completed the regular levels and would like to even get more levels available. While at the moment is not possible I appreciate the time you have taken to forward us your comments and would like to assure you…
    in Levels Comment by Kevin_ April 25
  • https://community.king.com/en/candy-crush-saga/discussion/495724/why-am-i-not-getting-credit-for-orange-candies-in-don-t-feed-the-troll Hi @gagajen, I am sorry to hear your orange candies are not being counted toward your score. We usually recommend these steps to make sure that nothing is wrong in your game so please try…
    in Why am I not getting credit for orange candies in don’t feed the troll Comment by Kevin_ April 25
  • Hi and welcome to the Community! Please note that while you can make in-game purchases, unfortunately you can not earn money through the game. Have a sweet day! 
    in How to make money Comment by Kevin_ April 24
  • Hi @ScottTee, I am sorry to hear that the bottles are not raising the soda at level 2255. We usually recommend these steps to make sure that nothing is wrong in your game so please try these steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory:…
    in bottles not raising water level in 2255 Comment by Kevin_ April 24
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