Kevin_

Game Expert

Comments

  • Hi @JerryR , I am sorry to hear that you had trouble with your game crashing when about to win a level after you had made a purchase. We will be happy to try to get you going but could you please Contact Support directly so that we can best guide you. 
    in Game ended before completing Comment by Kevin_ March 28
  • Hi @kimgdn , I am sorry to hear that you are not seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 
    in Add Comment by Kevin_ March 28
  • Hi @Red4473 , I understand that you want to transfer your progress into a new account, therefore we will be happy to try to help but could you please Contact Support directly so that we can best try to support you. 
    in how to transfer progress Comment by Kevin_ March 27
  • https://community.king.com/en/candy-crush-soda-saga/discussion/492013/rewards-declined Hi @bamaw4, I am sorry to hear that you are having issues with your game. We will be happy to get you going with these issue but could you please Contact Support directly so that we can best guide try to help. 
    in Rewards declined Comment by Kevin_ March 27
  • Hi @01031971, I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 
    in O meu jogo na tá tendo anúncio pq sera Comment by Kevin_ March 27
  • Hi @Nanniex3, I am sorry to hear that you are unable to locate the teams icon. Please note that some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you do one…
    in where have the teams gone on candy crush saga I am a team member but the icon as disappesred Comment by Kevin_ March 27
  • Hi @Makele and welcome to the Community! I am sorry to hear that you are having trouble with smshing this white block. It looks you are referring to the multi-layered frosting. Please note that you only have to make matches next to it which may require several ones to clear them. However be aware that there is also a…
    in Hi! I'm Stuck on level 17680.I can't figure out how to smash the real white blocks. Please help. And Comment by Kevin_ March 27
  • Hi @YawarShah, I am sorry to hear that you are having trouble with getting lives. I have checked your account and I can see that some lives have been received and accepted from friends. I understand it might feel you are only getting request, as not all friends might answer your replies and I get it, it can be frustrating…
    in Not receiving life f3om friends Comment by Kevin_ March 27
  • Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…
    in เเย่ Comment by Kevin_ March 27
  • https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3292054#Comment_3292054 Have you tried resetting your password? If you played saved undere a King account, you could reset directly from this link: https://www.king.com/forgotPassword If instead you played saved under Facebook you will need to follow…
    in why can't I login? Comment by Kevin_ March 22
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