Lynette

Moderator

Hi @brandichadae yes! there is/was a problem with the game. We have been told it's fixed and should be rolled out to all players games soon...but my game is still the same 😕 Hopefully you will get the fix soon. Reinstalling the game will make you loose everything (except progress and any gold bars you have) as all the…

Hi @KristieC There are a few reasons why this is happening. Do you play on a mobile device? If you do, look for a game update in your app store. If there is no 'update' button then you do not need to do anything as it means you are updated. The other reason might be because this level starts with many bombs. In older…

What device are you playing on @katsyddan1963 ? If you use facebook to log in try checking your app settings at this link https://www.facebook.com/settings?tab=applications&ref=settings also, on the same page you will find Preferences, make sure these are tiurned on or facebook cannot connect to your game.

@Donbubba the collecting stars event has a glitch at the moment and is not working 😔 Hopefully Monday's update will fix this

@shadow10 Check your game settings at the link below: Make sure Pet Rescue Saga is 'active' https://www.facebook.com/settings?tab=applications&ref=settings Also, scroll down on the same page to Preferences, make sure they are also turned on. "Preferences Apps, websites and games Gives you the ability to use Facebook to log…

Hi @Tiinamari there is a game glitch preventing it from working 😔 Hopefully it will be fixed soon. In the meantime you can still play on the mobile app if you have it.

Armadillos are very cute!

Hi @shadow10 The event problems are due to a glitch that we're waiting on a fix for. The 'connection' message is a seperate issue. Sometimes the game it's self cannot connect for various reasons. Simply logging out then back in again can help. But often you'll need to clear the cache and cookies for your browser. Also make…

Hi @Bonders this is a glitch that everyone playing the game is experiencing 😥 It has been reported and they are working on a fix - hopefully it will not be too much longer!

Hi @sonylin - don't worry, it has been reported already. It is frustrating to wait while they fix things though 😕