QueenB

Community Manager

Hi @snstrailers and welcome to the Community 😊 Just so we can properly help you, could you please clarify a few things? Is the game freezing on level 14 997, or elsewhere? What exactly happens, does it freeze during the level, at the end, or when loading? Which device are you playing on? Do you see any error message? If…

Hi @kiffe79 When you say it’s “refusing to restore,” could you tell me a bit more about what’s happening? Are you logged into the same account as before (Facebook, Apple, Google, or King account)? Does the game show level 1, or just a lower level than you expected? Are you playing on a new device? Progress is linked to the…

Hi everyone! Quick update ⭐️ Some of you may already be seeing All Stars teaser visuals and/or a Terms & Conditions pop‑up in your game. The tournament itself officially kicks off on March 5. We’ll keep sharing updates here as things roll out. In the meantime, you can find the full Terms & Conditions (including dates +…

Hey @Andres-2 you’ve officially been invited to the Citrus Bees party 🐝🍯 What you’re seeing is a limited in-game test of a new seasonal booster in Candy Crush Saga, not everyone will have it. How it works: When it’s active, a Hive appears above the board. Tap it to launch Citrus Bees that fly to random targets and help by:…

Hi @Aigerim2580 and welcome to the Community 😊 The official details about All Stars 2026 including eligibility and country participation will be shared when the event launches. Everything will be clearly explained in the announcement once it goes live. The event is planned to start very soon, so I’d recommend keeping an…

Hi there and welcome back to Candy Crush Saga 😊 A couple of quick things to check: Make sure you’re logged into the same Facebook account you originally used (sometimes players have more than one without realizing). Log out of the game completely, restart your device, then log back in again. Double-check that Facebook is…

Hi there and welcome to the Community 😊 To help narrow this down, could you let us know: What device you’re playing on (Android, iPhone, tablet, etc.) If you’re seeing any error message when it crashes Whether it happens at a specific moment (for example, when opening the game, after a level, during ads, etc.) In the…

Hi @dia_candy I’ve split your comment into a new discussion because the old thread was archived and the steps there are no longer available. To your question: changing the email on your King account won’t affect your game progress, boosters, or Gold Bars. Those are tied to your game account, not the email itself. After…

Hi @adiellenoa and welcome to the Community 💛 Sorry to hear this is happening to your game, let’s try to narrow this down a bit: What device are you playing on? (iPhone, iPad, Android model, etc.) Is it happening on a specific level, or different levels? Does the game fully close, or just freeze? In the meantime, please…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…