QueenB

Community Manager

Comments

  • 👀 I see you spotting the countdown already… it’s getting real 🤩 All Stars kicks off tomorrow and I can feel the excitement building… If you haven’t yet, take a few minutes to check out the official All Stars site - It’s packed with everything you need to know: https://candycrushallstars.com/en/all 🎬 Fun videos 📅 Stage…
  • Hi @GiggzZz Good question! Yes, your Multiplier Tokens stay with you for the whole tournament. You can use them during any active All Stars leaderboard stage (Qualifiers, Knockouts, Second Chance, Final Knockouts). You receive 6 tokens in total, and they don’t refresh so they’re yours to use strategically. If you’re…
  • Hi @beengng and welcome to the Community 😊 To help narrow this down a bit: What device are you playing on? Is your game updated to the latest version? Does it happen on a specific level, or randomly? If possible, next time it happens, could you take a screenshot right before or after it freezes? That can really help us…
  • Hi @leemanleeduran Who won? 👀 It hasn’t started yet… so technically, it could still be you 😉 All Stars 2026 kicks off tomorrow, are you planning to go for it? More info coming to the Community so stay tuned 👀
    in All Stars race Comment by QueenB 1:54PM
  • Oh noooooo… 😫 I did get this mixed this up with the recent “missing extra moves option”issue thanks Alienscar for calling that out and keeping me on track! I'm so sorry @SunnyZ for the confusion and this issue definitely shouldn’t happen. As asked before, if you could confirm if this screenshot is recent and if it is, if…
  • Hi @SunnyZ Just as Christine said, this issue has been fixed so make sure your game app has been updated to the latest version so you have the option back. If that still doesn't help, get back to us with your Game ID and we'll look in to it 😉 👉 How to find your Game ID
  • @Carol-38 Chapter Eight 👏😂 At this point I feel like I need popcorn every time I open the Community. I see what you’re doing here, mixing biscuits, worms and “Play & Show” suspense into one storyline 😄 And as always, you’ve managed to wrap real community conversations into something wildly entertaining. I appreciate the…
  • Hi @snstrailers and welcome to the Community 😊 Just so we can properly help you, could you please clarify a few things? Is the game freezing on level 14 997, or elsewhere? What exactly happens, does it freeze during the level, at the end, or when loading? Which device are you playing on? Do you see any error message? If…
    in 14997 Comment by QueenB March 3
  • Hi @kiffe79 When you say it’s “refusing to restore,” could you tell me a bit more about what’s happening? Are you logged into the same account as before (Facebook, Apple, Google, or King account)? Does the game show level 1, or just a lower level than you expected? Are you playing on a new device? Progress is linked to the…
    in Progress Comment by QueenB March 3
  • Hi everyone! Quick update ⭐️ Some of you may already be seeing All Stars teaser visuals and/or a Terms & Conditions pop‑up in your game. The tournament itself officially kicks off on March 5. We’ll keep sharing updates here as things roll out. In the meantime, you can find the full Terms & Conditions (including dates +…