QueenB

Community Manager

Can you try disconnecting the game from your Facebook or King account, then close the game app and restart your device? Once done, connect the game app back to your Facebook or King account and give it another try.

Hi and welcome to the Community 😀 What happens when you're trying to make a purchase? Do you get any error message? Are you using Gold bars to make purchase or real money? Do you play on mobile device?

Hi everyone, Apologies for the inconvenience caused when exploring the Hub. The team is aware of this issue and are currently working on improving it! If it disappears again, it means they are working on it and it should appear soon again in your game. If not, there is always a group of players who won't see certain…

Hi 😃 Let me check with the team who has been working on improving this and share the feedback 👍

Oh no, I'm really sorry to hear that ads have been causing you trouble 😞. But don't worry, there's a way to report this as mentioned above: Tap on the pink cogwheel icon at the top right corner of your game map screen. Then, click on the "?" in the settings window. Scroll down to "Privacy & Legal". Select "Report an Ad"…

Oh no, sorry to hear you are being blocked from the Adventure 😦 You are not the only one who has experienced this so we have flagged this to the team who are currently investigating it. The feature is still new and being tested it might disappear soon so that we can keep working on it and in the meantime, you can keep…

Thank you for reaching out and sharing your concerns 🙏 Yes, we do monitor these threads actively however, given the volume of conversations happening simultaneously, our team might not catch every single instance as quickly as we would like to. That's where your reports are incredibly valuable to us. We try our best to…

Hi Vance, You're very welcome 🥳 It's all sunshine and rainbows in the Kingdom when our players can enjoy their game without a hitch! Keep on crushing it 🍬✨

Hi there and welcome to the Community 😃 Are you referring to changing your avatar? If so, the game already allows you to upload your own images/pictures as an avatar. Once in your game, go to settings or select My Account and you should be able to edit your profile picture. Hope this helps 😀

Hi everyone and hope you all had a great weekend 😃 Are you still having issues playing? If yes, please let me know the game app version installed via Microsoft Store and for Facebook, please try a different browser. I'm checking with the studio if they have noticed something off but all is looking good as it should 🤔