QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3412980#Comment_3412980 Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps. Appreciate you…
    in New phone. Lost my level??? Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510121/compras-e-pagamento Hi @Felixjunior69 , Welcome to the Community! Sorry to hear your gold bars didn’t arrive… I know that’s frustrating after making purchases. Don’t worry though, this can be fixed. Since payment issues involve personal account details, only…
    in Compras e pagamento Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510123/where-is-the-play-button Hi @cwalker2315 , Welcome to the Community! Once you sign in with your account, the game should open directly to the main map where you see your current level. From there: Tap on the level icon (the next one in line) to start playing.…
    in Where is the play button? Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510139/new-phone-lost-my-level Hi @redviking2008 and Welcome to the Community! Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account). If you used Facebook, log into the game with the…
    in New phone. Lost my level??? Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510138/why-is-my-network-connection-not-working Hi and welcome to the Community! Sometimes the game can have trouble connecting, even if your internet works fine elsewhere. Try these quick steps: Make sure your device has a stable Wi-Fi or mobile data connection.…
    in Why is my network connection not working Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510096/conta-e-progresso-perdidos Hi @anapaula90 and Welcome to the Community! Don’t worry, your progress can usually be recovered 👍 Here’s what you can try: Make sure you’re using the same Facebook account that was connected to your game before. Sometimes players…
    in Conta e progresso perdidos Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510103/how-do-i-sync-my-facebook-data-to-another-account Hi @Teddy_Snuggles Welcome to the Community! You can safely move your progress from Facebook to your email by connecting it to a King account. Here’s how: Open Candy Crush Saga on your device. Tap the gear…
    in How do I sync my facebook data to another account Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510124/how-to-pass-a-level-without-spending-money Hi @princess2340 and Welcome to the Community! Great question 😊 You don’t need to spend money to progress in Candy Crush. Here are a few tips that can help you pass tricky levels: Look at the board before you move –…
    in How to pass a level without spending money Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510127/%D9%81%DB%8C%D9%84%D8%AA%D8%B1 Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and…
    in فیلتر Comment by QueenB September 29
  • https://community.king.com/en/candy-crush-saga/discussion/510135/depuis-hier-matin-je-nai-pas-eu-de-petit-train-suis-je-la-seule Hi @manue1278 and Welcome to the Community! The “little train”doesn’t always show up for every player. It’s one of those features that can come and go since the game often tests different events…
    in Depuis hier matin je n'ai pas eu de petit train, suis-je la seule ? Comment by QueenB September 29
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