Candy Crush Saga

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All You Need to Know About All Stars 2026

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Проблема с игрой

Помогите запустить игру. Не играет.не обновляется. Просто застопорилась на месте. Пишут проблемы на сервере. Исправьте пожалуйста

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QueenB

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
Fully close the game and reopen it.
Restart your device.
Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.

Accepted answers

All comments

QueenB

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
Fully close the game and reopen it.
Restart your device.
Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.

Welcome! 👋

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…