QueenB

Community Manager

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Hi @king9319 It is a bit unusual for levels to carry over but not gold bars or boosters, especially if you’re using the same device, so let’s try a quick resync first. If you haven’t already, could you try the following: • Log out of your account in the game • Close the game completely • Open it again and log back in •…

I’m really sorry about that 😣 I can understand why this was frustrating, especially after spending Gold Bars and using boosters you were excited about. What you described can sometimes happen due to a temporary glitch. It isn’t something that’s meant to happen, and in most cases it doesn’t repeat itself. If you haven’t…

Hi @MrSentimental thanks for explaining what’s happening. I can see why this is frustrating, especially if it affected a race. When the Shop shows a “no internet connection” message or won’t open the payment screen, it usually means the game isn’t able to fully connect to the store service, even if the rest of the game…

Hi @janV1 thanks for taking the time to report this. I understand how frustrating it is to lose boosters and gold when the game crashes, especially if this has been happening for a while. Since this looks like the game crashing while running through Facebook/browser, could you please try the following if you haven’t…

Hi @jaiFisher1 thanks for explaining. Just to double-check, is this still happening right now? Since you’ve already tried reinstalling the game, let’s look at a few other things that can affect lives and messages loading: • Make sure you’re connected to a stable internet connection (try switching between Wi-Fi and mobile…

Thank you so much for this beautiful message @Amoonmoon 💛 Your words truly mean a lot to the team and everyone who helps keep this community a welcoming place. We’re very grateful to have you here and to share this space with you 🤗

Thank you for the kind wishes @M_SAAD_BILAL 💛 Wishing you and your family a wonderful winter season as well. We really appreciate the positivity you bring here 🤗

Thank you so much for sharing this @snakegore999 💛 It’s lovely to hear what you’ve enjoyed this year, and your fan art is always a joy to see in the community. We really appreciate you being part of this space and bringing your creativity with you 🤩

@Fleababy12 Sending the love right back to you 💛 Thank you for being here 🤗