Xarly

Community Manager

Hi everyone! Now that the event is back and running, we want to collect your feedback around what you like and what could be improved on Bubblegum Hill. Please comment HERE and do let us know your thoughts! Cheers, Xarly

Hi @Cindy_G, We cannot disclose specific dates as to when new levels come out, because they vary from time to time and from one platform to another. Just know that we are constantly working on new levels for Pyramid Solitaire Saga and that it's always just a matter of time until they come back. Sorry I can't be more…

Hi everyone, Regarding @Carol_Martins ' point, I want to let you know that, after talking with the team, this change will be reverted with the upcoming fix. Our current aim is to have all your streaks back and also have it so that you will be able to receive the rewards per device, as it was before. We want to get this all…

Hi everyone, Thank you for your feedback and reports, we take them very seriously. We will have information around the fix during today or tomorrow. However, regarding the option of having a daily bonus on each device, I'm afraid that this will not be the case, given how the feature works now. Since the Daily Login…

Hi @beachbum, Welcome to the Community! I hope you have a great time here with us :smile:. There are currently over 2000 levels in Candy Crush Jelly Saga, so please make sure your game is up to date. A paint pot means you have reached the last level available to you but, as you can see, this is not the last level we have…

Hi @Henry_Hm_Chan , Apologies for not getting to you earlier. We will let the studio know about this issue, although it seems like a bug that is quite specific, it will be investigated. In the meanwhile, if you wish to be moved to the next level, please let me know and I can make it happen (along with a compensation for…

Hey @@Scoobydee, Xarly here. I just saw your thread and wanted to ask you for your player ID. You can find how to get it here. Just leave a comment with your player ID right below and I will make sure we compensate you the way you deserve. Sorry we missed this but let me make it up to you! You should receive a…

Hi everyone, I will close this thread since this is something we are talking about here. Just as a summary, we are working on a possible fix but these things take time. Please stay patient, we are working very hard and trying our best to find the best way forward for all of you. I will have more information around it very…

Hi everyone, The issue was already fixed (as announced) for all platforms but Facebook. I'm happy to announce that this is also now live for Facebook, you should all be able to beat the level now on all platforms. I will reach out to those of you sharing your ID, privately (I did that already many days ago with you…

Hi @Sherri_Bouknight , I have followed your case with our team of Player Support and you are having the assistance needed from their side. Therefore, this is already being taken care of by them (which are the ones to tackle issues with purchases like yours) and I'm sure you will get the support needed. There is not much…