Xarly

Community Manager

Hi @Smoldie , I've seen you refer to an original thread that is on Candy Crush Saga. This here is Candy Crush Jelly, so unless it is referring to that game, I'm afraid we cannot help you here. It would have to be in Candy Crush Saga and you will have to wait until you get a reply from a Superstar or from the Community…

Hi @kaylinhoffman , We have looked into your problem and when checking your account, it all adds up well. Please make sure you are aware and conscious when using your gold bars (especially around extra moves) and, as long as you are taking good care of what you are doing, you will not run into this issue again. I'm sorry…

Hi all, These were some very impressive numbers! Sadly, there can only be three winners, and those amazing players are: * First position, with 390,960 points is @LizzyLemondrop! Congratulations on being the best player of all in the competition! That means 50 Gold Bars and the exclusive Candy Crush Soda Expert badge go…

Hi everyone! Few points I want to make: * You guys are awesome! I'm loving the feedback and conversation going on and as the Community Manager is such a pleasure to have you here. * Indeed, liquorice should be removed after ice. I tried myself (with that same level and on iOS) and had that behaviour. @Yaz_Milani if you…

Hi @Jill_Levy-Fisch , Thanks for the report! We would need screnshots or a video to better understand and report it to the Studio. If you need assistance with doing that, just let us know! Cheers, Xarly

Hi @jezza, You already received a reply from Elsa at the beginning. Our games are constantly evolving and that also implies that leves get tweaked and change from time to time. jezza said: I would rather not have you leave but understand that we are all humans here trying to live in a Community together, a community that…

Those are some very impressive scores right there! Just want to make sure everyone is aware. 4 more hours and the contest will be closed and, with that, we will have some sweet Gold Bars to spread and an exclusive badge to give to one of you! For now, @LizzyLemondrop is ahead but @BeckyBubblegum is not that far behind!…

Hi there, Please stick to what's mentioned in the House Rules of this forum if you wish to enjoy your time here. As the guidelines state: Let's keep this place fun and friendly, there's literally thousands of eyes every day and we need to make sure that we set up a Community that shines and behaves nicely. Cheers, Xarly

Hi @Marina_Vagale , Glad to hear you are excited for it to come! Bubblegum Hill, like all other events, come and go. I cannot give you a specific date and time but just know that at some point it will come visit you! Keep an eye and enjoy it while it's there! Cheers, Xarly

Hey @barthsab , It seems like there was an issue with your account's connection. I have granted gold bars in compensation. Make sure you're always well connected. If you don't know how, there are articles and amazing players like @Elsa here willing to help out on that. Cheers and welcome to the Community! Xarly