kiara_wael

Moderator

Comments

  • Hi and Welcome to the Community Thank you for the feedback. it usually means the game isn’t able to fully connect to the service, even if the rest of the game loads.A few things to try, if you haven’t already: • Close the game completely and reopen it • Restart your device • Switch between Wi-Fi and mobile data, if…
    in App getting offline frequently Comment by kiara_wael 2:04PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you . Tip: If…
    in tricherie Comment by kiara_wael 10:51AM
  • Hi and Welcome to the King Community Thanks for the feedback. Please email Player Support Team so they can take a look in your game. You can also email them from here: https://soporto.king.com/contact
    in Ripped off Comment by kiara_wael 8:36AM
  • Hi and Welcome to the King Community If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in. You will then receive an email with a link to reset your password and access your account again. Forgot the password function or reset link doesn’t work? In…
    in How can I transfer my current Candy Crush progress to my original account? Comment by kiara_wael 5:04AM
  • Hi and Welcome to the King Community Thanks for the feedback. Please email Player Support Team so they can take a look in your game. You can also email them from here: https://soporto.king.com/contact
    in Playing after Facebook removes games in sept. Comment by kiara_wael 4:57AM
  • Hi and Welcome to the King Community Thanks for the feedback and reporting . Please email Player Support Team so they can take a look in your game. You can also email them from here: https://soporto.king.com/contact
    in Urgent: Repeated Game Freezes Causing Financial Loss – Compensation Requested Comment by kiara_wael 4:55AM
  • Hi and Welcome to the King Community Unfortunately if Uninstalling or changed Mobile in Candy Crush removes your booster inventory because, unlike levels and gold bars, boosters are stored locally on your device. While you can recover your progress and gold by signing back in, boosters are generally lost forever. I would…
    in Lost candies Comment by kiara_wael July 1
  • Hi and Welcome to the King Community Thank you for the feedback. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look.
    in Hotels.com ad Comment by kiara_wael July 1
  • Hi and Welcome to the King Community Thank you for reporting , In the meantime If you still don't see the right level please force close the game, wait a few seconds, and then reopen it.If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again -…
    in Lost 10 years of progress! Comment by kiara_wael June 30
  • Hi and Welcome to the King Community Thank you for reporting , IIf you still don't see the right level please force close the game, wait a few seconds, and then reopen it.If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again - sometimes it just…
    in (FIXED)Known issue: Candy Crush Saga progress may not be showing correctly Comment by kiara_wael June 29
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