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Why don't I get a response from Player Support? 🤨
Hello players! We're currently experiencing technical issues that don't allow players to contact Player Support from the game. Our team is working on it to solve the issue. In the meantime, you can reach out to the Player Support team by clicking on this link. And we make sure that no communication will be missed out.…
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Level 6365 doesn't have enough balloons
Hi community! Recently, some of our players have reported an issue with level 6365, where there are not enough balloons to complete the level. Sometimes things can break or not work in the Kingdom, but we do everything we can to fix the issue quickly, so you can get back to your game. Thank you for you patience!
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(Finished) Help Jenny to catch the Easter egg 🐣
Hello Jellicious people! As you know, it's already April, and it means that Easter is around the corner. To celebrate it together, we want you to help Jenny to catch an Easter egg! Let's see how fast you are! 😏 Rules ☝️ Take a screenshot and make sure that the Easter egg fits in the missing egg spot. Write your nickname on…
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Ongoing issue with level 6305 🔨
We’re currently experiencing an issue that makes level 6305 unplayable for some players. We’re sorry for any inconvenience caused. Rest assured the Studio is working hard on a fix. Once good news arrives, we'll let you know in the thread down below. In the meantime, we ask you to bear with us and brace yourself with a bit…
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Read before submitting your ideas
Hi, Friends! We're sooo curious to read your ideas on improving the game and community! So feel free to use the Ideas section to the fullest and let the players vote for your friendtastic ideas! But before posting, make sure: Your idea has already been submitted. If that's the case then just upvote that idea and comment…
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@Snow_Rider is here! 🏂
Hi there! @Snow_Rider is here! You probably saw me gliding and riding across the forum. 🏂 I am a new Community Manager in Pyramid Solitaire, and I'm super excited to be a part of your community. I love winter sports, as I grew up in a very cold place that's full of ice and blizzards. ☃️🥶 You'll see me around, and let's…
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Why I don't see new levels❓
Hi there! Some players might notice that there were no new levels in the game, and hence they cannot pass more than level 6625. Kindly note that the Studio released the 3.6.3 version on iOS, Android, Amazon, and Desktop, that should resolve the problem. To see new levels, we encourage you to update the game. Please bear in…
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Why can't I play on iOS 10 anymore?
Hello Jellies! Starting from April 4, it will no longer be possible to play Candy Crush Jelly Saga on iOS 10. That means that if your device uses iOS 10, you won’t be able to play any new levels, and you won’t receive any new features or events. Online Player vs Player features will also be unavailable when playing on an…
