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This happens in my game as well, when I skip through the animations before Yeti jumps up and down. As Alienscar stated, it's an error that occurs if we skip through the animations too quickly. I have found that if I tap on the crown near the top instead of near the bottom of the screen it doesn't happen. I guess players aren't complaining in masses because progress isn't lost, we just have to reload the app. This freezing has been going on since All Stars. I play on iPad and iPhone and see it on all devices @QueenB .

Oh my word 🤣 what a load of hogwash. It's common knowledge that you remove the ads straight after a purchase. I always had ads and then I made the mistake of making a purchase and you removed my ads. It's all over the internet that Candy Crush is know to do that like seriously how do you keep denying this.

Hello @Shunny and Welcome to this King Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊

Tip: If you're looking for support, you can visit our Help Center which is available in your language!

Unfortunately, we are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team. However, we have an article that can guide you to the appropriate Support team that can help you resolve your issue. Tap 👉HERE👈 to reach that article.

Alternatively, there are articles in our Help Center regarding "My Purchases" that are specific to various devices. Please tap 👉HERE👈 to be redirected to that section in our Help Center. Select the tab appropriate for your device and then scroll to an applicable topic.

Thanks for understanding n!

Hello @stephanie2024, please view the following post for information about boosters, including the free switch:

Yeah I noticed this too today…. it's gone again. Why do they keep messing up the game?!

Hello @SakthiSasiPoo. We’re really sorry to hear that some of the time on your party popper was lost. Unfortunately, we can’t restore items directly here in the Community but the Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. You might need to reply to the "bot's" response if you do not get a quick response with a ticket number.

Thanks for your patience. 🙏

I have used my coins for extra move which is at the end of the round but they alloted only 5 moves and we're supposed to allot 190 moves

Hello.

This game is glitching. I coins to win the match, and I it said that I didn’t make it in that special round of in a row. But I did. And then the next time I use 10 coins right after the last round and it said I was finished with the five lives already. I only use like two moves. What’s going on with the game? I want my coins back