Best Of

Ok Please help I can't update my Candy Crush Saga I tried No luck please help thank you

Having the

Hello @Ekundayo080282🤗 A Warm Welcome to the King Community!

I am sorry to hear that you have been experiencing issues with the game!

If I understand correctly, the game is asking you to update, even after you installed the update? I think I saw couple more complaints today about this issue🤔

Which device you are using to play the game? Also, can you share a screenshot of that update pop-up?

I will look around and see if we do have more complaints! If we do, then I will have escalate it to our Game Experts' team!

Hope to talk to you further🍫🍫

How did you fix it

Hello @marycathy🤗 Welcome to the King Community!

Can you please provide more details about the issue you are experiencing?

What is happening when you try to log into the game? Which device are you using to play the game?

The more details you provide, the better assistance we can be🍫

Hello @natidf🤗 A Warm Welcome to the King Community!

If you create a King account (different from this Community account), you can sync your game progress to that Kingdom account and disconnect from Facebook, then delete your Facebook account👍
The steps you need are provided in the game App✨

But, please note that to create King account, you will have to use same email address that you have used for your Facebook account. This will help the "syncing" process go smoothly!

** Yet, if something went wrong and the progress did not sync, you would need King Player Support team's assistance to restore your game progress.

If you have any further questions, please reply back in English so that everybody can understand!
Thank you for your understanding and cooperation🍫🍫