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Thanks for the reply! I will contact them, but I am doubting that the problem will be solved. I have had problems before and contacted the help center, and their first response was close apps/turn off your device/make sure CCS app are up-to-date/minimum of 2 GB of free space …, and the second one sent me to the community to ask for help.

Hey there @dia_candy ! I hope you're doing well. 

I understand you're having some trouble redeeming your Candy Pins' rewards. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.  

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:

Our team is available 24/7. Thank you in advance and have a great day! 🌞 

Mine has been unplayable since yesterday morning I have tried everything but no luck.