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I hope someone can sort this

Mine candy necklace also lost for 2days already. No matter how also not coming back. I even clearing my browser times and again. Less move level without this is super hard to play.

I love the necklace! I’m a newbie and currently stuck on a level or I’d be able to show my progress with the necklace. 🥰

2 weeks no necklace on any device I play what is going on ? Can anyone help cleared cache etc downloaded new version still no necklace

Yes no necklace for me too it seems. Weird that they decide to remove this for some players. 2 weeks for you? That's terrible! I'm not gonna play till they fix this

I still have my necklace, but I never win any prizes from it, no matter how high my streak gets. I'm on level 5677 and never have. 😕

Thank you @QueenB

In the meantime, keep playing on a different device to see if the experience improves.

Unfortunately, this is not possible as I am at the highest levels and can only play new levels on Win10.

I only have Windows on my desktop PC.

That is an unusually verbose response about an issue.

Did that a few months ago @Scooterpie

Lost my streak (and my Candy Royale) in an August 2025 run. I have decided to send the issue, and asking the staff to recalculate my win streak.