Best Of

Hello @tdemo, @nonni4 @nonni4and @HM100, multiple players are reporting this issue. Please reply with answers to the following questions:

• On what type of device(s) do you play (Android, iPhone, Windows, etc.)?
• What is your Game ID?. Here’s how to find it:👉 How to find your Game ID
• Is your account on Facebook or King?
• Do you have a stable Internet connection? Have you been playing offline?

I will also share this issue with our manager.

Hello @collegeamoco and @nonni4,

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Since multiple players are experiencing this issue, it could also be related to Facebook if you play on that platform. Have you searched our Help Center for other suggestions regarding syncing issues?

I agree, a few have replied to my posts for help but I don't understand them because the aren't in English

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you

Tip: If you're looking for support, you can visit our Help Center which is available in your language!

Thanks for understanding and hope to hear back from you soon!

same problem for me!