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⛔ Player Support Team - There is a delay on replying back!
Hello, As of today - the 5th of December, if you have been in contact with the Player Support Team in the last 12h and still waiting for a reply, please know that the Team is currently having a technical issue which unfortunately means there will be a delay in their replies. We apologize for any inconvenience caused and…
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⛔ Known Issue FIXED: Not able to play on Facebook!
Dear Facebook players! Please note that we are aware of an issue that’s preventing you from playing and purchasing on the Facebook platform. We apologize for any inconvenience caused and rest assured our team is doing everything possible to fix the problem. We will keep you updated here and thank you for your patience 🙏
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❌ Temporary Connection issue 2 December 2021! (Fixed)
We are experiencing a temporary connection issue which is affecting many of our games at the moment. This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account). We are working on a fix and to get everything back on track and counting on…
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Where did my progress and friends list go?
Some privacy settings on Facebook can affect the synching of your game progress and if your friend's list appears in the game. If you are having issues with either, try the tips below. If your progress seems to be lost, try signing in again to Facebook Make sure that you are correctly signed in to your Facebook profile on…
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Temporary King game issues 27 October
We are experiencing a temporary server issue which is affecting many of our games at the moment. This issue may give various error messages when playing on Facebook or on King.com and stopping the games to load properly. Connection issues with your game account, ads and purchases on mobile devices and via the Windows app…
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I got a notification about allowing tracking in my game: what does it mean and what do I need to do?
You may have received a notification in your game about tracking and personalizing your experience. For more info and help on this, please click on the game you're playing here below for all the details for your game: Candy Crush Saga Candy Crush Soda Saga Candy Crush Jelly Saga Candy Crush Friends Saga Farm Heroes Saga…
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Facebook: not able to send or receive lives
Dear King-tastic Community crew, You might be temporarily unable to send or receive lives due to a change made by Facebook. We're already working on a fix, so please click on your game below and check the info about this issue: Candy Crush Saga Candy Crush Soda Saga Candy Crush Friends Saga Candy Crush Jelly Saga Pet…
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Lives: I can't receive/send them, I've lost the ones I had stored
Do you have issues sending or receiving Lives? Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all. It’s always worth re-sending…
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Your Community Forum Account is requesting for a new password - No need to worry!
Hi everyone! We've had some technical issues very recently that have already been fixed. In order to fix these though and make sure everyone could go back and enjoy this amazing Community as much as possible, we had to request for a reset of passwords for everyone. Why do I need to reset my password? It's simple! In order…
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Problems with your purchase?
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction. Transactions are usually delivered instantly, but occasionally, it might take a bit longer. When there is a delay, the purchase is still being processed.…
