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🚫 (FIXED) Player Support Team - A possible delay in responses!
Hi everyone, UPDATE! We are happy to announce that the issue has been solved and all is back to normal ☺️ Our friends over at Player Support are having some issues that they are working very hard on fixing right now. As a result of that, some of your questions and issues might receive a delayed reply. If you have recently…
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Got a new device? Here is how to move your game progress!
If you have recently acquired a new phone or tablet, we will help you transfer your game progress. Follow these steps to set up your game on your new device successfully. Please select the device in question: Android Apple Have problems connecting to Facebook on your device? Check for more support HERE
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How to find Game ID!
Your user ID is simply your personal identifier that lets us locate your account and provide you with better service and assistance. This will also come in handy if you have participated and won any community contest in order to collect your rewards! Finding your user ID needn’t be a chore either, the process is very…
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👑 Why and how to get a King account to keep your progress saved and synced!
Are you a part of Kingdom? Is your game connected to a King account? Have you made sure that your game is saved and backed up if anything goes wrong? Here’s why and how you get a King account to keep your progress saved and synced. What is a King account? A King account is a game account where you can save your game…
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How to get your level and progress back!
In our Kingdom, there are players from all over the world and from all walks of life. You might be new to the game or you have been conquering tricky levels for years. One thing however is for sure: You do not want to lose your levels. Whether you would drop your phone in the bath or fancy changing hardware, rest assured…
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I can't play on Facebook- ongoing issue (16/10/2023)
Hello, players! We’ve recently become aware of an issue that is preventing players from playing and purchasing items on Facebook. We’re sorry for any inconvenience caused, we know these types of issues are frustrating. However, we want you to know that our team is on it and working hard to fix the problem as quickly as…
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⛔ Player Support Team - Issues receiving messages! 19/4/23
Hello, As of today - 19th of April, if you have been in contact the Player Support Team through the in game application Candy Crush Friends Saga and Bubble Witch Saga 3, please know that the Team is currently having a technical issue which unfortunately means there will be a delay in their replies. In the meantime, please…
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Possible delay in responses
Hello, players! We’re sorry for any delays you may be experiencing when you contact our Player Support team right now. This is because of the higher than usual volumes we are currently receiving. Rest assured we are working as quickly as we can and will get back to you soon. Once again, we apologize for the delay and for…
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I cannot play on Facebook! (08.02.2023)
Hello, players! We’ve recently become aware of an issue that is preventing players from playing and purchasing items on Facebook. We’re sorry for any inconvenience caused, we know these types of issues are frustrating. However, we want you to know that our team is on it and working hard to fix the problem as quickly as…
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Temporary Connection Issues 6th Feb 2023
We are experiencing a temporary connection issue which is affecting many of our games at the moment. This issue may cause various connection errors with events, purchases, video ads, or connecting to your game account (Facebook and King account). We are working on a fix to get everything back on track and counting on…
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Temporary Connection issues- 2/10/2023
We are experiencing a temporary connection issue which is affecting many of our games at the moment. This issue may cause various connection errors with events, purchases, video ads, or connecting to your game account (Facebook and King account). We are working on a fix to get everything back on track and counting on…
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Games not available on Facebook
Dear Facebook players! Please note that we are aware of an issue that’s preventing you from playing and purchasing on the Facebook platform. We apologize for any inconvenience caused and rest assured our team is doing everything possible to fix the problem. We will keep you updated here and thank you for your patience 🙏
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💰️❌ Facebook issue with purchases (game freezing/giving error message) FIXED!
Dear Community! We are experiencing a temporary connection issue with all purchases in Candy Crush Saga, Candy Crush Soda Saga, Candy Crush Jelly Saga, and Pet Rescue Saga on Facebook. Other games could also be affected by this temporary connection issue! This is what you might experience: You may get various error…
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Player Support Team - A possible delay in responses (fixed)
Hi everyone Our friends over at Player Support are having some issues that they are working very hard on fixing right now. As a result of that, some of your questions and issues might receive a delayed reply. If you have recently contacted them or are awaiting for a response, we appreciate your patience as we work on…
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❌ Temporary Connection issue 11th January 2022! (Fixed)
We are experiencing a temporary connection issue which is affecting many of our games at the moment. This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account). We are working on a fix and to get everything back on track and counting on…
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⛔ Player Support Team - There is a delay on replying back!
Hello, As of today - the 5th of December, if you have been in contact with the Player Support Team in the last 12h and still waiting for a reply, please know that the Team is currently having a technical issue which unfortunately means there will be a delay in their replies. We apologize for any inconvenience caused and…
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⛔ Known Issue FIXED: Not able to play on Facebook!
Dear Facebook players! Please note that we are aware of an issue that’s preventing you from playing and purchasing on the Facebook platform. We apologize for any inconvenience caused and rest assured our team is doing everything possible to fix the problem. We will keep you updated here and thank you for your patience 🙏
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❌ Temporary Connection issue 2 December 2021! (Fixed)
We are experiencing a temporary connection issue which is affecting many of our games at the moment. This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account). We are working on a fix and to get everything back on track and counting on…
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Where did my progress and friends list go?
Some privacy settings on Facebook can affect the synching of your game progress and if your friend's list appears in the game. If you are having issues with either, try the tips below. If your progress seems to be lost, try signing in again to Facebook Make sure that you are correctly signed in to your Facebook profile on…
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Temporary King game issues 27 October
We are experiencing a temporary server issue which is affecting many of our games at the moment. This issue may give various error messages when playing on Facebook or on King.com and stopping the games to load properly. Connection issues with your game account, ads and purchases on mobile devices and via the Windows app…
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I got a notification about allowing tracking in my game: what does it mean and what do I need to do?
You may have received a notification in your game about tracking and personalizing your experience. For more info and help on this, please click on the game you're playing here below for all the details for your game: Candy Crush Saga Candy Crush Soda Saga Candy Crush Jelly Saga Candy Crush Friends Saga Farm Heroes Saga…
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Facebook: not able to send or receive lives
Dear King-tastic Community crew, You might be temporarily unable to send or receive lives due to a change made by Facebook. We're already working on a fix, so please click on your game below and check the info about this issue: Candy Crush Saga Candy Crush Soda Saga Candy Crush Friends Saga Candy Crush Jelly Saga Pet…
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Lives: I can't receive/send them, I've lost the ones I had stored
Do you have issues sending or receiving Lives? Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all. It’s always worth re-sending…
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Your Community Forum Account is requesting for a new password - No need to worry!
Hi everyone! We've had some technical issues very recently that have already been fixed. In order to fix these though and make sure everyone could go back and enjoy this amazing Community as much as possible, we had to request for a reset of passwords for everyone. Why do I need to reset my password? It's simple! In order…
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Problems with your purchase?
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction. Transactions are usually delivered instantly, but occasionally, it might take a bit longer. When there is a delay, the purchase is still being processed.…
