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[Being Investigated] Kimmy's Candy Hunt rewards issue
Hello everyone! We've noted that for some players, claiming the Kimmy's Candy Hunt rewards results in a Connection Issue. We want you to know that we're aware of this issue and that we're currently looking into it! If you're experiencing this issue, please feel free to post in this thread and include your Player ID as well…
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[Being Investigated] Missing Rescue Buddies Rewards
Hey there Soda players! We've noticed an issue where players are unable to claim the rewards given out from Rescue Buddies. The studio is currently investigating this issue and we'll update this thread with more information when we have it. If you're experiencing this problem, please post in this thread along with your…
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"I cannot change my profile picture in the game"🤳
Hi Soda Community! If you have recently accessed your player profile in the game, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account. The reason is that Candy Crush Soda Saga team made some changes- those were necessary to ensure that the…
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🚨 Why can't I play on iOS11 anymore?
Hey Soda Community! We have some news about the game for players who use an iPhone 😊 🍏 The game is no longer supported on iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new features or events. Also, please be aware that without the latest version of…
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🛠 Experiencing issues with the game? Check here before posting in Support!
The most common questions in Community are: Got a new device? Learn how to sync your progress HERE ! I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost, check HERE how to get your progress restored. Visit also our Help Center for more articles on the game progress…
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Where are my rewards?
I have earned rewards twice in an epic Wonderball without receiving them. In addition, for the last 3 weeks I have stopped getting the fish powerup in the rainbow rewards. How do I get someone to listen to my complaints and correct this problem?
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Where's My Stuff??
I opened Candy Crush Soda Saga on my usual mobile device to play the newly ladder levels. I have lost ALL of the following: All helpers, including at least 5 exploding lollipops! Wonderball progress (sent me back to the lowest level when I've been at the legendary level for a long time!) Sent me back to level one for the…
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What happened to the 2 full candy pieces I won
today I won 2 full piece candy which brought me up to 5, I used 1 now it’s saids 2, it show me five but it’s like they weren’t there even though I won them I had 3, won 2, total 5 Shows 5, use 1, total 2
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Clicking on played before
Not doing anything can anyone help
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Why does my avatar keep changing?
I have to constantly reconnect to Facebook to get my pic back… how can I get it to stick? This is new for the past few months, never had issue before… thanks.
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Advertisments
hello. I began a new game from the beginning. But in that new game I don’t have advertisments to get boosters. Is this normal ? Thanks
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Kimmy’s egg hunt
on Kimmy’s egg hunt I was at 16000 and something. Well above my opponents. But unfortunately I did not receive my rewards. Now it is on a new Kimmy’s Candy hunt. Can anyone help me?
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No More Gumball Goodies?
Hello, does anyone have a similar problem as me? In my shop, currently, the Gumball Goodies have disappeared, even though my Internet connection works well (I still can send lives to my friends, finished levels in Baking Cake, etc).
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Why do you not give away complimentary gold or boosts
Why do you not give out complimentary gold or boosts,just for the asking or just because, without having to get them only through events, weekly contest or purchase. In my opinion you'd sell a lot more packs of you did. We buy,we play, we spend a lot of time on these games. But you don't show appreciation for our…
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What happened to Gumball Goodies?
I had it yesterday, then I updated the game and it was gone. Is it gone for good?
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Can't clear bottles when there's none to be cleared
*Edited by CM: You seem to be lost and in the wrong thread! Please keep it in topic - Our House Rules
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Can't login
In Candy Crush Soda Saga...The login page won't open up. I can't even attempt at Login. My device is already at latest version and I already tried uninstalling and reinstalling the app. It still isn't resolving the issue
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Ninajoan
I have paid for lives . and I have not been able to collect on them. when I laod up it takes my lives away and does not refill
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how do i restart to beginning
how do i restart from beginning
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Duplicate levels
This week's levels of 13958 and 13959, are the same
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There are so many bugs and changes
The cake game is buggy. My teammates will release me, yet I go to play, says I have a new hat but I'm still locked and when I go back to play, there isn't a hat on any level. How am I supposed to play. Also, I'llbeat 5 regular levels, release myself and that dang octopus says...hmmm??? I have to reopen the game to get it…
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Cake missing
Where is the cake. I get notifications saying levels baked cake complete but I've not had the cake show for weeks now just it will be back soon. I love doing the cake game and now it's gone.
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Can’t connect to Facebook?
Everytime I press connect to Facebook, It says connecting and then immediately says cant connect
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Weekly deal
I bought weekly deal and didn’t get my rewards
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why is my purcheses in ern currency
can not revert