🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈
🛠 How to fix common problems!
Before you post, please follow these steps to fix many common issues:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
Please note that reinstalling the game will remove all of your boosters, so please do not do this unless absolutely necessary.
🚑 Still Need Help?
Ask a Question with these details included:
- 📲 Device and OS version
- 🆔 Player ID
- 🕹️ Game Version
- 📸 Screenshots if possible!
🤔 Commonly asked questions!
- 📱 New Device? Learn to sync your progress 👉 HERE.
- 📍 Lost Progress? Find out how to restore it 👉 HERE.
- 💸 Purchase Issues? Get help with refunds or corrections 👉 HERE.
- 🪪 Need Your Player ID? Find it 👉 HERE.
💥 Current ongoing or known issues!
There are no ongoing issues right now 🥳
🔗 Other Useful Links:
- Level Help: Latest levels and level questions 👉 HERE.
- Profile Issues: Learn more about King and Facebook accounts 👉 HERE.
And remember, you can always check our Help Center for more topics with support of 22 languages!
