๐จ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! ๐
๐ How to fix common problems!
Before you post, please follow these steps to fix many common issues:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
Clear Cache:
- ๐ค Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- ๐ iOS: Settings > Safari > Clear History and Website Data
Please note that reinstalling the game will remove all of your boosters, so please do not do this unless absolutely necessary.
๐ Still Need Help?
Ask a Question with these details included:
- ๐ฒ Device and OS version
- ๐ Player ID
- ๐น๏ธ Game Version
- ๐ธ Screenshots if possible!
๐ค Commonly asked questions!
- ๐ฑ New Device? Learn to sync your progress ๐ HERE.
- ๐ Lost Progress? Find out how to restore it ๐ HERE.
- ๐ธ Purchase Issues? Get help with refunds or corrections ๐ HERE.
- ๐ชช Need Your Player ID? Find it ๐ HERE.
๐ฅ Current ongoing or known issues!
There are no ongoing issues right now ๐ฅณ
๐ Other Useful Links:
- Level Help: Latest levels and level questions ๐ HERE.
- Profile Issues: Learn more about King and Facebook accounts ๐ HERE.
And remember, you can always check our Help Center for more topics with support of 22 languages!
