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🛠 Game Issues? Check Here Before Posting! 📝

LoFiGummy
LoFiGummy Posts: 2,104
edited October 9 in Support

🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈


🛠 How to fix common problems!

Before you post, please follow these steps to fix many common issues:

  • Restart: Force close apps and restart your device.
  • Updates: Check that you have the latest game and device updates.
  • Memory: Keep at least 2GB of free storage for smooth gameplay.
  • Connection: Use WiFi instead of cellular data.
  • Clear Cache:

    • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
    • 🍏 iOS: Settings > Safari > Clear History and Website Data

Please note that reinstalling the game will remove all of your boosters, so please do not do this unless absolutely necessary.


🚑 Still Need Help?

Ask a Question with these details included:

  1. 📲 Device and OS version
  2. đŸĒĒ Player ID
  3. 🕹ī¸ Game Version
  4. 📸 Screenshots if possible!



🤔 Commonly asked questions!

  • 📱 New Device? Learn to sync your progress 👉 HERE.
  • 📍 Lost Progress? Find out how to restore it 👉 HERE.
  • 💸 Purchase Issues? Get help with refunds or corrections 👉 HERE.
  • đŸĒĒ Need Your Player ID? Find it 👉 HERE.



đŸ’Ĩ Current ongoing or known issues!

There are no ongoing issues right now đŸĨŗ


🔗 Other Useful Links:

  • Level Help: Latest levels and level questions 👉 HERE.
  • Profile Issues: Learn more about King and Facebook accounts 👉 HERE.

And remember, you can always check our Help Center for more topics with support of 22 languages!

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