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How to get your level and progress back!

CommunityTeamCommunityTeam Posts: 1,907 System
edited October 25 in General Issues

In our Kingdom, there are players from all over the world and from all walks of life. You might be new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

Whether you would drop your phone in the bath or fancy changing hardware, rest assured we have your game progress safe and sound. That is if you have the game saved either through your Facebook or King account.

The option of saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account! If rather play connected to King, you can find the option from the in-game settings. 

As you keep making progress in the game, keep the game connected to the same King or Facebook account and you will be saving it automatically.

Problems with retrieving your saved game? 

Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.

Select this option if you are playing on an Android device 

Select this option if you are playing on an Apple device 

Didn't save the game? Is it too late? 

If you're moving onto a new device make sure to check out our tips here on how to do it successfully. 

If you have not saved the game, unfortunately, it won't be recorded on our servers which means we can't bring the lost top scores back to you.

What we suggest is that you connect the game to either Facebook or Kingdom now, play a level, and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problem with my game" and then "Game didn't save"

Now you're all set and ready to go! 

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