Alphabetty: I was receiving free gold bars when I watched a video advertisement.

Katie_Juarez

Now, for the last few weeks, after the video plays, I get an error message that I've lost internet connection.  I have deleted and reinstalled and nothing is working.  Please help!

Tony_Mc

Hi Katie,

Thanks for posting your question.

I sent you a private message.

Kindest regards,

Tony - King Care Team

Tony_Mc

Hi Katie,

Thanks for posting your question.

I sent you a private message.

Kindest regards,

Tony - King Care Team

Kathy_Donne

Hi Katie,

Thanks for posting your question.

I sent you a private message.

Kindest regards,

Tony - King Care Team

How about sending me the private message also so I can have the problem solved?

Jessica_Lewis

Since there's so many people having this problem, why don't you post the answer for everyone to see??

Tony_Mc

Thanks for your answer Jessica,

Please reply to my private message ;-)

Kindest regards,

Tony - King Care Team

Tony_Mc

Hi Katie,

Thanks for posting your question.

I sent you a private message.

Kindest regards,

Tony - King Care Team

Thanks for your comment Kathy, please check your inbox too. Kindest regards, Tony - King Care Team

Katie_Juarez

Hi Tony, I replied to the message, can you please take a look? Thanks!

KristiinaA

Hi Katie,

Thanks for posting your question.

I sent you a private message.

Kindest regards,

Tony - King Care Team

I have the same problem! Can you help me too? Thanks!

kellyjh121675

The same thing happened to me after the last update. I contacted customer service, and filed a claim. They said they were working on it. I received an email the other day stating it has been fixed, but it hasn't. I replied to that email and got no response. I filed another claim and have gotten no response.

Jessica_Lewis

I've had this problem for months. Tony Mc told me they've been made aware of it, but still no fix. This is getting ridiculous!