Connection problem

ariboz

Hi guy

I'm new entry on this comunity

I'm italian, and from around 2 months I have connection problems, I cannot have prize and use the wheel

But my phone is always connected and I have not problem with other games

Sombody can help me?

Thanks

Ari

Diamond_Lim

Hello! @ariboz 👋

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Facebook on Candy Crush Saga or any King's Game? 😢

Don't worry about this problem! 

Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

Android

iOS

Kindle 

Windows Mobile 

Windows 10 MS App 

⚠️ Note ⚠️

If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

If you have tried all of troubleshooting steps of this problem but it's not worked, don't be worry! You can click on "Contact Us" here. You can find on the bottom of the Community page:

Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga" or "Any King's Game" if you have playing this game or any King's Game and choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Login issue". (Here is my example as below) 👇

Finally you tell them "Why are you asking your problem with your game" and click on "submit". 

So you wait for Community Team (but it has taken longer) until their team will answer and help you about this problem while you receive your email. 😊

I hope this helps! 😉

By the way, their team don't fix this issues/bugs to players but they will help/answer you and some players about this problem soon. 😉

And here are exciting contests for you if you have playing any King's Game(Games) : 

You can also check and don't forget to see another hot news such as contests (join to answer it to chance to win gold bars too (boosters)) and other news! 😉

So click here to check another hot news! 📰 Keep your eyes out! 👀

Have a nice day! 😊