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Angry!!

lirio04
lirio04 Posts: 2

Level 1

I have been playing your game for a very long time now. Today i decided to log in with my account, that way i don't loose my progress. Instead it erased most of the powers i had stored up, like 23 stereo bolt, 16 magic bean, and 17 sparkling blast. Now i have none, 0. It deleted all the powers. I used to be in most of the contests to win prizes and now i am in none of them. It is ashame that this happened to me because i play this game every day for quite a while, and now i have nothing. I am hoping you guys can fix my problem, or i will just delete the game and never play again.

Comments

  • stan1981
    stan1981 Posts: 3,418

    Did u just change ur device? Booster is not stored in the king account...

    hence booster will be lost if u change ur device ... or uninstall and install ...

  • lirio04
    lirio04 Posts: 2

    Level 1

    No, i do not change my device or uninstall the app. But thank you!

  • Diamond_Lim
    Diamond_Lim Posts: 167,244

    Hello! @lirio04 👋

    Welcome to Sweet King Community! 👑

    How about you must check "Why have I lost all my collected boosters" by Community Team. (Any King's Games) 

    Click this link to read it that I hope you can understand them! 

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play

    Have a nice and safety day! 😊

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