Missing rewards

jenbo136

I’ve completed 2 of the Jewellery challenges on diamond diaries and when I press “claim reward” the games crashes and I don’t receive the rewards

kiara_wael

https://community.king.com/en/blog/discussion/291015/missing-rewards

Hi @jenbo136 . Welcome to our Community🙎

I will tag my freinds @Lim

Thank you

Diamond_Lim

Thanks for your tagging me! @kiara_wael 😊

Hello! @jenbo136 👋

Welcome to Sweet King Community! 👑

I think some players have asked same your problem (Can't Reward Gold Bars from Bernadetta's Mission of Collect Diamonds) too! ✋

Don't worry about this problem! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug (Same as this problem)? (I hope it's solved that nothing this happens. 🤔) 

So what device are you playing on this game has this problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

** If you have tried to follow these troubleshooting steps but it's not worked, please let me know and you can continue to comment on below here that I can see to help you again. 😉 **

Have a SASSY day! ❤️

mcmareese

I completed the yellow candy challenge and was in 2nd place but did not receive my rewards

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2611560#Comment_2611560

Welcome to Sweet King Community! 👑

Which King's game are you asking this problem first? 🤔

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊