Restarting a game

sherylhaeck

For the past seven years of playing, I could restart a game without losing a life. Now disappeared. Anyone else experience this?

PrettyBubbles

Hi @sherylhaeck what game are you playing 🤔🙂⭐

sherylhaeck

Original Candy Crush

PrettyBubbles

@sherylhaeck thanks I play bubble witch 3 but dont worry I will tag @kiara_wael to get you some help. So look out for the reply 👍🌞

kiara_wael

https://community.king.com/en/blog/discussion/296568/restarting-a-game

Thanks for the tag @KimElston

Hi @sherylhaeck . Welcome to our Community 🌺

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.