Help to reset game back to Level 1!

harm321

Hi,

How can I get my entire game reset? I am currently linked to my Face Book account and up to level 2300 or so but i want to start over from Level 1! I want my whole board erased so I can start over with my Face Book account linked. Please help! I don't want to scroll back to level 1, I want to start brand new! I am serious! Thanks!

Werner_Cichy

@harm321

Welcome in the Community !

Unfortunately you put your post in the wrong section. You can choose your game at the beginning of the King homepage and go to support.

I would have a tip.

I once reinstalled my game on Facebook. When removing, the question arises whether everything should be deleted. But all Facebook entries and post are also meant. You could try that.

Diamond_Lim

https://community.king.com/en/blog/discussion/301621/need-help-to-reset-the-game-and-go-back-to-level-1

Welcome to Sweet King Community! 👑

Yes! Just like @Werner_Cichy has answered you very insightful. 😊

Also you can click here to see this same your question information 👇

https://community.king.com/en/candy-crush-saga/discussion/246457/can-i-reset-my-progress-back-to-the-beginning

I hope you can understand to read them. 😊

And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊

PrettyBubbles

Hi @harm321 uninstall and reinstall will start you back to the beginning. Can I ask what game you play and why you want to do this. Just out of interest 🤔⭐👍

harm321

Wow, thanks everyone for your help, appreciate all your responses! I am playing Candy Crush Saga, I've tried uninstalling several times but when I log in through facebook it always starts me at the level where I left off!

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/827186#Comment_827186

You are welcome! So how about you connected with new King's Account that I hope you can back to the beginning. 😊

QueenB

https://community.king.com/en/blog/discussion/comment/827186#Comment_827186

You can do like @Lim and geta Kin account and start over. If you have already a King account connected to the Facebook account, you will have to create a new King account.

But if you still want to play using the same Facebook account, your option is to contact Player Support and have them reset your game as only support can do that as you need to agree to the T&C that follows with this kind of request.

You can do by selecting the "Contact Us" button below:

Hope this helps ☺️

harm321

Thank you again everyone for your help!! I have contacted customer support several times but no one ever responds to me. Not sure what else i can do, I guess I can try to make a new account but I had preferred to play using the same facebook account. Anyone know how to get customer support to write back? I think I submitted inquiry at least 5 times, it's automated and even when i reply back to their emails it directs me back to "contact us" again!!

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/831564#Comment_831564

Hello again! 👋

Sorry for your reply! You should wait longer until their team will answer to help you on Player's Support as their team is still very busy to do and help players on King Community.

So please be patient! 😊

And Yes! You should create to sign up another new King's Account if you have created new email account that I hope you can play back to the beginning levels. 😊

Have a nice and safety day! 😊

QueenB

https://community.king.com/en/blog/discussion/comment/831564#Comment_831564

I pulled some strings and your Candy Crush Saga game has been reset to level 1. Enjoy 🤗

harm321

Thank you so much for your help Queen B!! I see that my game has been reset back to level 1!!!! I can enjoy my candy again haha, BIG thanks to you again for helping me out!!