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what happened to my powerups?

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gunther33
gunther33 Posts: 11 Level 2

what happened to my powerups? I used to have some at the bottom of my game and now there is NONE???? why

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  • Diamond_Lim
    Diamond_Lim Posts: 152,516 Diamond Diaries Moderator
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    Welcome to Sweet King Community! 👑

    Oh! No! Very sorry for your problem! 😔

    How you must check "Lost boosters on your mobile? Oh no! Let’s see if we can solve it!" by Lola Pop. (Any King's Games) 

    Click this link to read it that I hope you can understand them! 

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

    Don't worry! These features still helping you to earn boosters/gold bars on any King's Game. 😉

    And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

    Have a nice and safety day! 😊

  • PrettyBubbles
    PrettyBubbles Posts: 23,715 Bubble Witch Moderator
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    Hi @gunther33 I can see you are asking for help in a few discussion and we are very happy to help you but without knowing what game you are playing we can not notify an expert in your game.

    If you would like to add your game here and in your other quirey we will do our best to help you.

    Have a starlistic day 👍🌟🙂

  • Spinnifix
    Spinnifix Posts: 24,836 Sweet Legend
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    Hello and welcome to our beautiful community


    What game do you play Because every game is different. And you have different events. As it is only given to selected groups of players. Some have this event and another group another. The groups are chosen at random for this - test groups. I hope this helps!!

    Good luck

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