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Lost boosters
Level 1
days ago, I opened my Candy Crush game but all my boosters were gone had over 300 color bombs, & 250 of striped candies as well as fish and 200 pink boosters
My account is connected with my Facebook account & I connected to it , but still can’t find my
Comments
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Hi and Welcome to our Community 🌺
Please report this to our Player Support Team here . and put game ID there.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
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Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hi @Manjit18 and welcome to our Community!
The Boosters are saved directly on the device and not backed up to Facebook or your King account. Therefore they can be lost after many tech issues in the game or on the device.
If you had any purchased Boosters in the game, then email Player Support directly from the game's Settings and Help Center to get your purchases restored. No need to check up any Game ID when you email directly from the game.
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