Sign Up!

no internet connection!!

robertbrown19_54
robertbrown19_54 Posts: 1 Newbie
edited November 2020 in Discussions

everytime i enter my email and password say no internet connection!!! please help me to solve this because i can't play my games 2 days now

Comments

  • rajdeeptb
    rajdeeptb Posts: 4,325 Level 5

    hi dear welcome to our community sorry for the inconvenience

    There are some factors which can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    i can suggest some steps which can sometimes help get you back on track:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.


    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    Clear cache from your Safari: - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.


    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app.

    Thank you!! ❤


  • Diamond_Lim
    Diamond_Lim Posts: 163,640 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    You can follow these troubleshooting steps by rajdeeptb. 😊

    And How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

    Have a nice and safety day! 😊

  • Spinnifix
    Spinnifix Posts: 25,430 Sweet Legend

    Hello and welcome to our beautiful community

    Please check your internet connection and then enter your data correctly!

    Good luck

  • EdwardMitchell
    EdwardMitchell Posts: 15 Level 2

    Please check your internet connection and then enter your data correctly! Also try reset your connetion.

    Good luck

  • natje1977
    natje1977 Posts: 7 Level 2

    Candy crush remove

    and than reinstal

Hey! Would you like to give us your opinion?