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They didn't give me the boosters when I made a team change and put the game on this new one.
Level 1
I bought a new cell phone since the previous one had been stolen from me, and my progress in the game when I returned to enter and log in with my Facebook account was the same but I did not have the boosters that I had gotten playing, I had more than 100 boosters of each one, does anyone know if there is any way to claim and have these boosters again?
Comments
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Hello welcome to the community
Usually when you enter to your account in a another device there's will be no boosters the other boosters you collected will be saving on the other device not in your account so that's why they don't show up
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Welcome to Sweet King Community! 👑
Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
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Hello and welcome to our friendly community
If you come from Germany, Austria or Switzerland, please come to the German area and we speak German there and I can help you better. If you are not a German player, I would suggest another translator. I give you 3x to choose from.
https://www.translator.eu/english/
https://www.bing.com/translator/
I'm sorry you lost your phone. You are in FB. I hope you saved your levels there! Otherwise you have a problem. What concerns the boosters. Question: Did you get it for free or did you buy it? If you have bought, I have to send you to support and you give in your ID number and your proof of purchase. With free boosters, I have to say unfortunately, it is not possible that it will be reimbursed. I am really very sorry. please get in touch and I would like to help you further.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
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