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Candy Crush boosters are not on my screen.

gypsycat
gypsycat Posts: 1

Level 1

edited April 2021 in Discussions

This happened on Saturday and boosters I have purchased, or daily sign in booster, or ones from the spun wheel do not show up when I try to play a game. My gold bars are still intact. I connect through Facebook. Any help would be a appreciated.

Comments

  • Spinnifix
    Spinnifix Posts: 25,430
    edited April 2021

    Hello and welcome to our friendly community

    Please update your game and clear the cache. if it has not updated after playing, please send an email to support. In the game - gear - question mark - help center. Or go straight to this link. Please include your ID number. You will receive an automatic email and please reply with your ID number.

    Please send this picture.

    Good luck

    https://soporto.king.com/contact

    I came over quickly now to answer you. You are welcome to mark the 2 moderators for the play corner.


    @wykoon @Elsa

  • _Elsa_
    _Elsa_ Posts: 37,304
    edited April 2021

    Welcome to our community @gypsycat! The reason why you are not seeing boosters is because that is a testing level. I'm not sure exactly how the studio works it but sometimes they randomly choose players to test a level and this must be one of those levels. You won't see them in the game too often.

    @Spinnifix this is not something that needs to be reported because it's a testing level. I've seen this before and was told why it had no rewards to start the level.

  • Hello and welcome to the community! This is perfectly normal and not a glitch. In some levels like this one you are not allowed to use any boosters.

Hey! Would you like to give us your opinion?