Help Center - Give us your feedback!
Comments
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Hello there! Everyone! π
As Minatozaki the Community Manager explained please reminder! This thread is about HELP CENTER, this is not to get support. This is merely to gather feedback to improve the Help Center.
Please check the game's support section to get level and game support. π€
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How about try these steps here @zainab786 ππ
1. Open this game
2. Select Profile
3. Select Log Out then Close the app
4. Reopen the app then Log back in to your profile (don't play first) and finally Open the game (can play now).
Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
Also check this information here. ππ
Hope these helps! ππ
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Hi lim .I tried what you suggested. I lost all my progress. The challenge is not on. I had to reregister my account. Lost my boosters as well nowππ. I think it's something wrong in the game. Because, someone else had the same issue in the last graw a pet challenge as well. I did too. I had to start all over again. Then. I finally managed to finish the challenge then. Remember I sent you the screenshot 's ..
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Hi @zainab786! π
Try playing a new level. After completion, you should have the event again. If that doesnβt work, please make sure you have your game updated as thatβs usually the reason why the event either disappears or just doesnβt appear at all.
Please let me know if this helps. π
(Also, Iβm working on my signature requests tonight) π
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Hi Eothegr8. I tried it yesterday it didn't work. I lost all my progress instead. I had to reregister my account again. My app 's all up to date I checked them everday. This happened in the last graw a pet challenge as well. But then, it came back. So, I managed to finish the challenge in the time frame. It, this time it hasn't come back. π«πͺπ
Thanks for getting back to me. Mean 's lot. Do you get my tag the change of my signature. I sent you a screen shot.
