can't enter new password

Ray3

I forgot password to my king account. Now when I click forgot password, open link sent in email and enter new password, the entry doesn't proceed to register it. How do I access my account?

Diamond_Lim

https://community.king.com/en/blog/discussion/393966/cant-enter-new-password

Hello there and Welcome to Sweet King Community! 👋😊

Try this! Go to this link where you can request a password reset link by simply putting in your email address: https://www.king.com/forgotPassword 

Alternatively, please follow these few steps to reset your password from within the game app:

1. Click the "Forgot Your Password" link at the bottom of the log-in window:

2. Enter the email address registered to your game.

3. Check your inbox and click the link in the email they will send to you (please check your Spam Folder too, and search your inbox for "King" if you can't see the email).

4. Choose a new password here.

Please note that to protect your account, the link is only available for a short period of time.

Please note that in some cases, you might receive an error message that says, "this email is not linked to a King account.”

Don't worry, this just means you have not previously registered your game via King Account – there's a solution for this.

If you are experiencing any other issue accessing your King account, please get in touch with our Player Support team HERE.

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊