Not able to retrieve my account via Facebook
Oh! No! Very sorry to hear about you lost your progress while still cannot connect your Facebook account on the game. 😢
Don't worry! You can click here then you select a device and read to follow these troubleshooting steps of login issue/problem that I hope you can connect your Facebook account while your progress is still saved. 😊
If it's still not worked after you try these steps above here, please report this problem to their Player Support team here and then ask and send your Game ID (How to find your Game ID), then waiting for their team will contact and help you to restore your progress soon. 😉
Find most common issues and FAQ:s in Support Area here and in Help Center here!
And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉
Have a nice and safety day! ❤️😊