Erro

ChattieE

Why does an error come up can't load video? Then YOU LOSE all your progress. It's done it three times, last time I had a 36 straight win and lost it all.

PrettyBubbles

https://community.king.com/en/blog/discussion/464146/erro

Hi my friend welcome to the hub community its lovely to meet you

Can you tell me what game you are having issues with 💓

ChattieE

I play Soda Crush and it happened again. A glitch in the game made me loose over 60 something fire streaks

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/3142575#Comment_3142575

Thank you I will move you over to CCsoda where your moderators can help you better 💓

Yosca

Hi @ChattieE

Sorry to hear this. Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data