New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
It won’t let me login to my king account
Answers
-
Oh! No! Have you still cannot connect to Kingdom on this game? 😢
Please select your device that you are playing on an this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉
⚠️ Note ⚠️
If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone.
0 -
0
-
Yes! So have you tried these steps of this issue on my previous reply already? 😊
0 -
Yes @Diamond Lim
0 -
Thank you for your answering! 😊
I will tagging @Freddy_Falkner, @Miss_Dani, @wykoon if they can help another solution. 😊
You can also check this information here (There was a connection error. Try again in a bit) that I hope you can understand to read it while mostly of players have asked this problem too.
1 -
@Cw1310 Hi and welcome, Have you changed you password recently ?
Unfortunately with this error so far the only fix for this is to uninstall and reinstall the app, but if this is a mobile device you will LOSE any stored BOOSTERS or lives
One thing to try before doing this is disconnect your wifi for 30 seconds while in the game and then reconnect to see if this lets you in
Thank you
2 -
I tried that @Freddy_Falkner
1 -
Can I have the detailed instructions? @Freddy_Falkner
0 -
@Cw1310 detailed instructions below just pick the device you are using and follow those steps
This is the full information from the CM regarding this issue
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thank you
3
