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Help!

Crash4Ever
Crash4Ever Posts: 25

Level 3

IThe game finally launched in my country, so I downloaded it again and deleted the other one I had gotten from another player here, but when I want to play that version more because of one more extra skin versus the one I had before, I log in but then it gives me a message of my internet being gone while I have a full bar and everything. Since I deleted it, I can't connect my King account to Crash On The Run. Anyone know what to do?

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 167,022

    Hello there! 👋

    Don't worry! I will tagging @MightyWolf and @W35Gamer who are Crash On the Run Moderators if they can help. 😊

    ** If you have any questions on this game, please ask here on Crash On the Run Support Community (Correct Area) on next time. **

    Find out your COTR name HERE 

    👉 Grab your Protector Badge HERE 🏅 | Earn badges and Purple Crystals in Aku Aku's Challenges HERE 🏆 

    Anyway, you can continue commenting while I will move this thread to Crash On the Run Support Community soon. 😉

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our friendly community

    When you download the game, please check your internet connection and log in correctly. When it comes to syncing, you can find help in the Help Center. Here on the pages or in the game under Gear - Question Mark - Help Center. Please play a level and clear the cache. The game updates automatically.

    I hope it helps. Good luck

  • A1officer
    A1officer Posts: 7

    Level 2

    For the past several days whenever I try and login to play I get an error message that says something went wrong and we are trying to fix the problem. Since it has been several days this has happened, is there something I can or need to do?

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome

    What device do you play with? It sounds like a browser version. If so, please change your browser.

  • Crash4Ever
    Crash4Ever Posts: 25

    Level 3

    Before it was officially released, I played on a Samsung Galaxy Tab and now that the game has released, I am playing on iOS iPad Pro

  • Spinnifix
    Spinnifix Posts: 25,430

    Hi! My suggestion would be to uninstall it again and install nothing. Please log in correctly and clear the cache. Good luck

Hey! Would you like to give us your opinion?