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Alphabetty: I was receiving free gold bars when I watched a video advertisement.

Katie_Juarez
Katie_Juarez Posts: 3

Level 1
in Support

Now, for the last few weeks, after the video plays, I get an error message that I've lost internet connection.  I have deleted and reinstalled and nothing is working.  Please help!

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Katie,

    Thanks for posting your question.

    I sent you a private message.

    Kindest regards,

    Tony - King Care Team

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Katie,

    Thanks for posting your question.

    I sent you a private message.

    Kindest regards,

    Tony - King Care Team

  • Kathy_Donne
    Kathy_Donne Posts: 2

    Level 1

    Hi Katie,

    Thanks for posting your question.

    I sent you a private message.

    Kindest regards,

    Tony - King Care Team

    How about sending me the private message also so I can have the problem solved?
  • Jessica_Lewis
    Jessica_Lewis Posts: 3

    Level 1

    Since there's so many people having this problem, why don't you post the answer for everyone to see??

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Thanks for your answer Jessica,

    Please reply to my private message ;-)

    Kindest regards,

    Tony - King Care Team

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Katie,

    Thanks for posting your question.

    I sent you a private message.

    Kindest regards,

    Tony - King Care Team

    Thanks for your comment Kathy, please check your inbox too. Kindest regards, Tony - King Care Team
  • Katie_Juarez
    Katie_Juarez Posts: 3

    Level 1

    Hi Tony, I replied to the message, can you please take a look? Thanks!

  • KristiinaA
    KristiinaA Posts: 3

    Level 1

    Hi Katie,

    Thanks for posting your question.

    I sent you a private message.

    Kindest regards,

    Tony - King Care Team

    I have the same problem! Can you help me too? Thanks!
  • kellyjh121675
    kellyjh121675 Posts: 2

    Level 1

    The same thing happened to me after the last update. I contacted customer service, and filed a claim. They said they were working on it. I received an email the other day stating it has been fixed, but it hasn't. I replied to that email and got no response. I filed another claim and have gotten no response.

  • Jessica_Lewis
    Jessica_Lewis Posts: 3

    Level 1

    I've had this problem for months. Tony Mc told me they've been made aware of it, but still no fix. This is getting ridiculous!

Hey! Would you like to give us your opinion?

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