I need help

atalaysamet26 · August 2023

My facebook account got stolen and now i lost all of my progress in candy crush saga and candy crush friends saga.

I've got proof that its my facebook account.

As an example when i change my instagram account profile picture than my facebook profile pic changes as well. May anyone help me? 😥

PrettyBubbles · August 2023

https://community.king.com/en/blog/discussion/414917/i-need-help

Hi Welcome Sorry to hear that

Unfortunately if your account has got stolen you would have start afresh

You can re download the games on your device and select the option to play via a king account

You can then select the contact us tab at the bottom of this page and explain to our customer services and ask if they will manual restore your levels for you they are usually very helpful with this request

Let me know how you get on 💓

19coffee7 · August 2023

https://community.king.com/en/blog/discussion/414917/i-need-help

Have you tried reporting to Facebook that your account was hacked and you have proof that you are the owner of the account? Maybe you can go through Instagram to get help if they're linked.... I am not sure how Instagram works

atalaysamet26 · August 2023

https://community.king.com/en/blog/discussion/comment/2753184#Comment_2753184

I've tried but there is no way of contacting them.

My facebook account had no e-mail

I used to use my phone number.

So it just changed

PrettyBubbles · August 2023

https://community.king.com/en/blog/discussion/comment/2753413#Comment_2753413

Please try my suggestions that I left you above and you will soon be back playing your games 💓

tony55555 · August 2023

I would go report it because that's theft

PrettyBubbles · August 2023

https://community.king.com/en/blog/discussion/comment/2757781#Comment_2757781

hi yes I have left the information above 💓

1Bowditch · August 2023

https://community.king.com/en/blog/discussion/414917/i-need-help

Facebook won't help you retrieve your information

skye1980 · August 2023

The badges I win only go to my profile from CCSS I play the other games to but they don't show up. I have done the requirements to earn them but I haven't received them.

PrettyBubbles · August 2023

https://community.king.com/en/blog/discussion/comment/2762063#Comment_2762063

Hi sorry to hear that you will need to raise this in the specific games threads that you didn't receive your badges from so as it can be looked into 💓

I need help

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