Discussions
Discussions
disgusting Ads during the game
Level 1
Hey I am a power up loving and whenever I am stuck on a level it helps sometimes, recently a very disgusting sex video ads for an app pops up so I am wondering are you monitoring the content ?? my reaction is to quite the game and could be deleting the game since my kids play it too.
keep it clean and do a better job.
really disappointed at the game.
Comments
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Hi my friend welcome to the hub community its lovely to meet you
Can you tell me what game you are experiencing these inappropriate ads ๐
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Hi,
Thank you for your reply, unfortunately it is CandyCrush Saga.
the problem is that my family plays it too and the ads content is really disgusting.( Short films ads/ social apps with really disgusting not covered up with even really bad words in promoting those apps )
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Thank you I have raised this issue for you ๐
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Hi shakouz89,
Thank you for bringing this to our attention, and Iโm very sorry to hear about your experience with inappropriate ads. We take this matter very seriously, as we want the game to remain a safe and enjoyable experience for everyone.
To help us address this, you can report the ad directly by following these steps:
A.- Gather the essential information:
- Title of the game, where the ad in question was seen
- Date and time, when the ad in question was seen
- Your country, i.e. country, where the ad in question was seen
- Screenshot of the ad in question
- Brand name, advertised via the ad in question
- Any URL links related to the ad in question, e.g. AppStore, website, etc.
- Player ID or Facebook ID (learn how to find your player ID here)
B.- Send it to us:
1.- Tap on Contact Us
2.- Choose a topic: Advert issues or reporting
3.- Choose a subtopic: I want to report an advert
4.- Add the information you have gathered about the ad. Keep the screenshots ready in case you need them later in the process.
5.- Tap on submit and send us your message, and Player Support team will get back to you soon!
Please donโt hesitate to reach out if you have any other concerns or questions ๐
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Hi There,
Thank you for following up, Done.
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