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Well I've done everything here that you have suggested ,I rebooted after doing it all and it's still a NO go.
I am on level 3211 and have a King account since I started playing years ago,I have had other issues with candy crush and King has fixed them pretty fast,I have come to the conclusion this is a King problem along with not getting any lives from my friends,I get 1 a day from my husband and he gets one from me,it is what it is just a game that I love playing. I hope they figure out what someone did to cause this problem for me and others,funny my husband still get a chance at getting extra lives to maybe win the game. HaHaHa I guess i'll just look at is as 1 less ad to watch LOL...
Thanks for trying to help,you guys are the best -
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