Booster lost

sanusimutu · March 2020

Why did i loose all my booster when I log into a new device

Diamond_Lim · March 2020

Welcome to Sweet King Community! 👑

When you login in with Facebook/King.Com on any King's Game with using new device, unfortunately you have lost all your boosters and events will be gone or reset but your gold bars will be still transferred when you save your progress with using new device. 😔

Except you have used old device if you haven't uninstall/deleted any King's Game yet, you have still saved your boosters and event will be not reset/dissappeared.

You can click here to read "Why I lost all of my boosters when I use new device" by Lola Pop the Community Manager that I hope you can understand it. 😉

Have a nice and safety day! 😊

Doaa_Gawad · May 2020

I cannot Buy any booster !!!! Any booster please help me

Diamond_Lim · May 2020

Hello! @Doaa_Gawad 👋

Welcome to Sweet King Community! 👑

You can buy boosters with using your gold bars on any King's Games. 😊

If you want to use booster but you haven't it, you click on "+" button of booster then you can buy them with using gold bars that I hope you can understand to read it. 😊

Also here is a link to help you learn your way around the community. Let's learn more about the King community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊

AbhinavSargar · May 2020

Boosters are saved on your device locally and not online. Boosters are saved on Internal Storage.

Thus, when You login into new device, it won't transfer your boosters.

Spinnifix · May 2020

@Doaa_Gawad

Hello and welcome to this community

Boosters cannot be transferred to another device. Where you received them, they stay and you can use them there. Go to the gear wheel - question mark = help center and there it is. You can also buy boosters from piggy banks and gold bars. I am happy to answer any further questions you may have.

I hope this helps!!

chloe23 · January 2021

Hello! i played Candy Crush when my phone switch off suddenly. When i switch on, i go to Candy and....all my boosters are losted!!! i have nothing now...how it's possible and how can i charge it again please? I connected with facebook again but nothing happened...

Diamond_Lim · January 2021

https://community.king.com/en/blog/discussion/comment/1383176#Comment_1383176

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

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🍭 Have a nice and safety day! Sugar Crush! 🍭