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I can't buy anything

Allie928
Allie928 Posts: 10

Level 2
in Discussions
Why will it not let me purchase coins?  It takes forever to load and then when I finally hit what I want it doesn't even attempt to make the purchase it automatically says no money was taken from your account and goes back.  Anyone else have this issue?  I've restarted my phone and done all I know to try.  Hope this is the right place to post this.  I'm new so I'm not sure.  I'm sorry
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Comments

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Hello @Allie928!

    Welcome to our Community!!

    I can imagine that not being able to make a purchase in the game when you most need it must be frustrating!! Which game are you playing? Maybe in the specific game community we have more information, and other fellow players can give you some tips. You can also have a look at our General Support area. You have to choose if you're phone is Android or Apple, and you'll find some articles which may help you. 

    Cheers!! <3
  • fliperty
    fliperty Posts: 1

    Level 1
    ive had the same problem all day!!!soooo anoid.just sticks on the first white box.doesnt go to sign in rrrr
  • JulyR
    JulyR Posts: 2

    Level 1
    edited February 2020
    Hummmm  B)
  • SilverSenior
    SilverSenior Posts: 2

    Level 1
    edited February 2020
    Has anyone found a solution? I've been having the same problem. I'm playing Pet Rescue on an iPhone 11 and an iPad pro.
    Decided to reboot my phone (power off for a few minutes and restart). Everything works fine now.
  • Brax
    Brax Posts: 2

    Level 1
    I have written several times and gotten replies that state I never answered and you were closing the ticket. I did answer several times!!!!! I thought you were reputable...but I am afraid not!!! I wrote to say that when the game updated I not only lost my status but more importantly I lost more than 50 gold bars I had purchased! It gave me start off of 50 and I lost the rest I had purchased! Please take care of this issue!!! Thanks
  • Brax
    Brax Posts: 2

    Level 1
    Please help me as I am not getting anything from customer service except automated responses that aren't correct/ I really thought this company had a good reputation. I am a senior and was warned not to buy things from them and I guess I was wrong to trust King
  • Jerrilyn_Harvey
    Jerrilyn_Harvey Posts: 32

    Level 3

    I haven't been able to purchase via facebook pay for 5 days. I've tried every card I have and paypal. I'm on a desktop.

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Hello! New Bee Players! 👋

    Welcome to Sweet King Community! 👑

    Don't worry! How about you can click here to read and follow these steps of this problem (Purchase Issue/Problem) that I hope this helps! (Any Device) 😊

    Have a nice and safety day! 😊

  • AbhinavSargar
    AbhinavSargar Posts: 3,726

    ¶ Check Your Internet Connection Speed. It must be 5MBPS.

    ¶ Check Your Storage. At least 2GB should be free.

    ¶ Update Your Game To Latest Version.

  • QueenB
    QueenB Posts: 15,439
    https://community.king.com/en/blog/discussion/comment/751652#Comment_751652

    Have you been able to solve the issue with making purchases or do you still need our help? Which game are you trying to make a purchase on?

    Do you get any error message that can help explain what the issue is?

    Hope to hear back from you soon 😉

Hey! Would you like to give us your opinion?

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