Wondering if my account has been compromised
Level 2
Hi,
I recently lost game progress on Pet Rescue Puzzle Saga. I know about logging in with facebook and I though I previously had a King account too. All of the rest of my King games are fine. I was not seeing a link in this game to log in through facebook. I was having an issue on facebook with certain videos being posted by me that I did not post and forming groups in messenger that I did not do. I have changed my Facebook password I actually did this once about a month ago and did it again now.
I mentioned that I thought I had a King account already but when I tried to reset my password it didn't recognize my email. The User name that I usually use it said was already used. (Catrina). I made a new king account with the user name CatrinasGarden. Now that I did that when I enter the game on my phone I do see the link to sign in with Facebook but when I click on it I get the pop up that says "dmengine" wants to use Facebook to sign in. THIS IS NOT MY USER NAME. Help, I don't want to compromise my king account again or my facebook account.
I got into my new king account using my new account but when I try to log in using my phone I get a message hat says Oops an unknown error occurred.
I would like to get my progress back. I don't know what level I was on but I could probably tell if I looked at the map of different levels.
Also I just looked at my iCloud key chain and I see that I did have a King account with user name Catrina.
Thanks,
Cathy, Catrina, CatrinasGarden
Comments
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Welcome to Sweet King Community! 👑
Oh! No! You make sure to to click on "Contact Us" first (on bottom of the page). After that, you make sure write your full name, email address (but you make sure to type confirm new email address as well) , choose What King's Game and your platform then topic is "Problems with my Game" and subtopic is "Game didn't save". Finally you asked them these problems and what's your current level (if you still remember) then send your game ID (How to find your Game ID). You should wait for Community Team will answer and help you to restore your current level. (but it taken longer) 😊
By the way, we hope their team will help you to restore your current level but unfortunately they cannot help you to return your boosters back (except you have purchased boosters/gold bars) on this game and etc that I hope this helps! 🤔
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (If you are interested)
Have a nice and safety day! 😊
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Hi Diamond Lim,
Thanks so much for your help. Especially the contact us link at the bottom. Silly me I should have thought to look there, it's where it usually is for most websites. I'll check out some of your other helpful links also though.
Catrina
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You are welcome and I hope Community Team help you on Contact Us! 😊
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Call the support department to help you or confirm sending an email if you are registered with your phone number
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Thanks,
They are helping me.
Catrina
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Thanks I have this solved. Apparently when your phone says "dmengine" wants to sign into facebook this is not a reflection of your user name. Just in case anyone else is wondering about this. I signed in and my progress is restored.
Catrina
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Great to hear and you are welcome! 😊
Let's continue to play next level! Enjoy your playing! 😊
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