Colorbomb_Collector

Game Expert

Comments

  • Hi there, The Gift Card code you bought should be in your email address if it was a digital gift card. Please check your email to see if you've received the code. If you did not receive it, please contact eGift Card Support here: https://candycrush.cashstar.com/self_service/v2/about/customer_support/contact?locale=en I…
    in Cómo puedo conocer mi codigo de regalo Comment by Colorbomb_Collector January 8
  • Hi there, I understand that some of your in-game features and events have disappeared and I'll provide you with more information on this. Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks…
    in Request for Assistance: Missing Events candy royal and Ads Comment by Colorbomb_Collector January 8
  • Hello there, I understand that your game is freezing so can you please restart to restart your game and device? After that, check if there are any updates for your devices OS and the game? Also, could you please tell me your device model, game version and OS version? Have a nice day!
    in Game freezes Comment by Colorbomb_Collector January 4
  • Hello there, If you did not receive your rewards completely, can you please restart your game to check if those will arrive? If they do not, please reach out to Player Support using the game app. Have a nice day!
    in Wonderball rewards Comment by Colorbomb_Collector January 4
  • Hello there, I have checked and I was able to see that we've respoded to your request in the Support ticket you have opened. Please continue the correspondence there to receive further assistance. Thank you!
    in I have just bought a package and haven't received my ten good bars, how do I get them Comment by Colorbomb_Collector January 4
  • Hello there, Could you please try to restart your game and device? After that, check if there are any updates for your game and device. Also, please try to clear your cache and make sure that you have at least 2GBs of free space on your device. If possible, tell me what is the model of the device you're using? Have a nice…
    in Frequent crashes Comment by Colorbomb_Collector January 4
  • Hello there, I understand you're having some issue with using your in-game Gold Bars. Can you please tell me which device are you using? Also, have you checked if there are any updated for your game and your device? Have a nice day.
    in Why is it keep.saying contacting app store Comment by Colorbomb_Collector January 4
  • Hi there, Can you please try to check if there are any updates for your game? Please restart your game and check app store for updates. Usually, you will need to update the game to see the latest levels. I hope this helps!
    in Level 18,201 Comment by Colorbomb_Collector January 4
  • Hello there, I understand you're missing some events and I'll provide you with more details on this. Please note that special events like these are bonus features in the game, therefore not designed to be available for everyone at the same time. There's a really simple reason to that: to help keep things fresh and…
    in Why am I not getting any new games? I did not get the christmas petopia and always random levels? Comment by Colorbomb_Collector January 4
  • Hello there, I understand that you're feature for watching ads is missing and I'll gladly provide you with more details on this. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are…
    in How come l dont get free moves or extra 'treats by watching ads?s' Comment by Colorbomb_Collector January 4
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