Johnny_Ryall

Royalty

Comments

  • Hello Jo, The steps provided in the thread here should help you to synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny
    in My candy crush has rest to level 1 Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Progress reset on connecting to Facebook Comment by Johnny_Ryall April 2017
  • Hello, Please post your question here: https://care.king.com/zh/ Kind regards, Johnny
    in 遊戲是手機板本要改為桌上電腦板 Comment by Johnny_Ryall April 2017
  • Hello Ocimar, Thank you for posting. Lives in the game are not collectible items. The game is designed to be played with the 5 free lives and a few more that you get sent each day. Lives, along with boosters are saved directly to your device's memory and sometimes by deleting and reinstalling the game or with an update of…
    in Lost lives! Comment by Johnny_Ryall April 2017
  • Hello Lorena, Could you please provide more detail as to what happened. Did your friend go into the settings menu and synchronize their King.com account with Facebook or vice versa. Please let me know. Kind regards, Johnny
    in Unlink accounts Comment by Johnny_Ryall April 2017
  • Hello, I'm sorry to hear about this. Could you please provide me with a screenshot of the message/error that you see when the game fails to connect. Have you tried to connect via mobile data? Kind regards, Johnny
    in Why can't I play connected to my wifi Comment by Johnny_Ryall April 2017
  • Hello, Please visit your app store and search for the game. In the app page you will see the option to update the app. Once updated you will be able to see and play new levels. Kind regards, Johnny
    in Candy Crush will not unlock the next level Comment by Johnny_Ryall April 2017
  • Hello Heather, These are the options that are available for your avatar: If you are connected to Facebook then your Facebook profile picture will be displayed. If you aren't connected via Facebook then you will be automatically connected to our Kingdom. If you already have a Kingdom account make sure to sign in by clicking…
    in How do I create a personal avatar for bubble witch saga 3? Comment by Johnny_Ryall April 2017
  • Hello Frank, For help with the game being slow to load, please run through the recommended steps provided here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out In regards to joining King.com. If you click to play the game of your choice, once this loads you will see…
    in CC Jelly on Laptop in Chrome very slow Comment by Johnny_Ryall April 2017
  • Hello Michael, For winning the 6 hours Color Bomb reward you get 1 Colorbomb when you enter a level for the 6 hours following the reward being won. I hope this answers your question. Kind regards, Johnny
    in Stargazer challenge. Comment by Johnny_Ryall April 2017
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